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What are my options for delivery and how much will I be charged?
P&P
1st class £5.95
2nd class £3.95
free delivery for orders over, £150.00
Free order and collect.
Same day collection if ordered before 12pm, or next day collection for anything after 12pm. UK mainland delivery only. This does not include made to measure products. You will be contacted, using the details you leave at checkout, (normally 7-10 business days) when your items are available for collection.
In-stock orders placed on our website will generally ship within 1-3 business days. Made to measure, and any custom cut products will normally take 7-1o business days (Monday to Friday) to complete the alteration, plus 1-3 days dispatching time. Made to measure, please allow up to 14 business days. We assume no responsibility or liability and will not accept returns or chargebacks for loss or damage due to delayed shipment or inability to deliver, whether or not such loss or damage was made known to us, including, but not limited to, liability for non-performance caused by acts of God, war, labor difficulties, accidents, inability to obtain materials, delays of carriers, contractors or suppliers or any other cause of any kind whatsoever beyond our control. Under no circumstances shall we be liable for any special, consequential, incidental, indirect, or liquidated damages, losses, or expense (whether or not based on negligence) arising directly or indirectly from delays or failure to give notice of delay.
A signature may be required upon delivery so please ensure somebody is available at the address to sign for the package.
Recognised working days are Monday – Friday.
Deliveries taking place on a Weekend or Bank holiday are the responsibility of the delivery partner and depends on their delivery schedules.
Saturday and Sunday delivery is not available to a small number of out of area post codes. Please check with the Royal Mail website for affected areas.
Will I be charged for custom or import duties?
Custom or Import Charges are charged once an item has arrived in its destination country. We stock all of our products in the UK, so no need to pay any additional import fees.
How can I return my order and what are your guidelines?
We understand that occasionally you may change your mind or want to return an item to us. If you wish to return it to us, please send it to the below returns address within 14 days of delivery.
Please note that we cannot accept the return of items which have been opened or used.
Any returns should be sent to: –
- Registered office address
- 57 Sydenham Road,
- Sydenham,
- SE26 5EX
Please note that we are not able to cover the cost of returns postage on standard returns.
When you return the items back, please make sure you include a covering note with your order number, name and the reason for return, otherwise we may not be able to process your return.
We must receive the unwanted items within 14 days from date of delivery to you. Once your returned item(s) have been received & examined in our warehouse, we will process the refund and make the payment back to the original account the money came from. Please allow up to 10 working days for this payment to show in your account.
My order has been returned by the courier – what happens now?
If your parcel has been returned to House Of Carpets & Curtains because you were not available to accept the delivery, the cost of your order plus postage will be refunded to the initial payment method used as soon as your parcel arrives back with us.
If you have any queries about the return of your parcel, please get in touch with our Customer Service Team on info@houseofcarpetsandcurtains.co.uk Monday to Saturday 9am – 5pm, Sunday Closed, and one of our team will be more than happy to help.
When will I get my refund?
Once your goods have been returned to us, we will check to make sure that they meet the returns guidelines and then process your refund. Please note that all refunds will go back to the original payment method used.
Please allow up to 10 days from the day we received the item, for this payment to be received into your account. This refund can also dependant on the length of time it takes your bank to process the payment
For full terms & conditions, please see here
